Account Executive II (NY)

Liberty Dental Plan Careers•, NY

3d•$85,000 - $110,000

About The Position

The Account Executive II serves as a trusted advisor and primary point of contact for a portfolio of clients, providing day-to-day client service and strategic account support. The role focuses on strengthening client relationships, supporting retention, identifying opportunities to enhance client satisfaction and grow accounts, and helping clients maximize the value of their dental benefits programs. The Account Executive analyzes plan utilization and performance trends, makes proactive recommendations, leads renewal activities, and works with internal teams to resolve escalated issues and deliver on service commitments. The position also includes facilitating client meetings and strategic planning sessions, supporting open enrollment and employee education, maintaining client records and renewal milestones, and mentoring junior team members. Candidates must reside in or be willing to travel throughout specified counties in New York and designated areas of New Jersey. Liberty employees must work within the United States; remote or hybrid work options are available for various positions.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant work experience.
At least 4 years of experience in health insurance account management, client services, employee benefits, or a related field.
Strong knowledge of group health and dental insurance concepts, including underwriting, plan design, compliance, and claims operations.
Strong relationship-building and consultative account management skills.
Excellent communication, presentation, and stakeholder management abilities.
Strategic mindset and ability to identify growth opportunities and deliver value-driven solutions.
Strong analytical skills and ability to interpret data and translate insights into action.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office Suite and CRM systems.
Ability to collaborate effectively across cross-functional teams.
Professionalism, discretion, and sound judgment.
Must reside in or be willing to travel throughout Westchester, Manhattan, Bronx, Staten Island, Orange, Putnam, and Sullivan Counties in New York, as well as designated areas throughout New Jersey.
Must be able to work in the United States; the company cannot hire or allow employees to work outside the United States.

Nice To Haves

Experience managing mid-sized or complex client accounts.
Dental or ancillary benefits industry experience.

Responsibilities

Serve as the lead contact for day-to-day client service and strategic account support.
Develop and execute relationship management strategies aligned with each client's business goals and objectives.
Analyze plan utilization, performance trends, and client needs to provide proactive recommendations and solutions.
Lead renewal activities, including developing and presenting renewal options, benefit design changes, and pricing strategies.
Partner with Claims, Eligibility, Provider Relations, Finance, and other internal teams to resolve escalated issues effectively and efficiently.
Identify opportunities to enhance client satisfaction, improve plan performance, and expand service offerings.
Facilitate client meetings, quarterly business reviews, and strategic planning sessions.
Support open enrollment strategies, employee education initiatives, and presentation development.
Maintain accurate client records, service documentation, and renewal milestones within company systems.
Monitor contractual performance expectations and ensure service commitments are achieved.
Mentor and support junior team members in client service and account management best practices.

Benefits

Competitive pay structure and savings options.
401(k) retirement benefits with employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice.
Medical insurance with low-cost premiums for employee-only coverage; the company subsidizes coverage for eligible enrolled dependents.
Employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employees and dependents.
Company-paid basic life and AD&D insurance, with options to purchase supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary accident, critical illness, and hospital indemnity insurance.
Long-term and short-term disability coverage.
Wellness programs, including company-wide wellness challenges and gym discounts.
Employee Assistance Program supporting mental health and well-being.
Vacation and sick leave, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.
Professional development and career advancement opportunities.