Account Director - Key National Retailer
About The Position
The Account Director leads and expands Kerry’s portfolio for a high-value, strategic retail account located in Bentonville, Arkansas, and is a member of the Direct-to-Retail leadership team. The role drives commercial growth, profitability, and client satisfaction by developing and executing long-term account strategies, serving as the senior point of contact, and delivering innovative solutions aligned with client and organizational objectives. The Account Director acts as a trusted advisor to executive stakeholders, negotiates complex agreements, and collaborates across functions to maximize value and ensure best-in-class service delivery. The position owns account profitability, leads client-facing initiatives, supports and develops two team members, and presents account health, performance metrics, and commercial outcomes to senior leadership. It also analyzes market trends and pursues opportunities to grow the account and secure new business. The role is hybrid, based around the Bentonville, Arkansas account, and requires availability to travel up to 30% within the United States.
Requirements
- Bachelor’s degree in Marketing, Business, or a related field.
- At least 5 years of strategic account management experience within mass retail, with demonstrated success managing large, complex, high-volume national retail customers.
- Ability to work with multiple partners, systems, and personalities.
- Experience leading people and working with and influencing cross-functional teams.
- Track record of delivering against goals and targets.
- Strong organization and attention to detail in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability and willingness to work independently with minimal oversight.
- Proficiency in Microsoft Suite.
- Availability to travel up to 30% within the United States.
Nice To Haves
- MBA.
Responsibilities
- Lead the development and execution of long-term strategic growth plans for the account.
- Serve as the senior point of contact and build and maintain executive-level client relationships.
- Identify and pursue upselling, cross-selling, and service-expansion opportunities.
- Provide direct leadership, coaching, and mentorship to two team members, supporting their development and performance.
- Own account profitability, including budget planning, financial forecasting, and resource allocation.
- Negotiate complex contracts and agreements in alignment with organizational goals and client needs.
- Prepare and present account health, performance metrics, and commercial outcomes to senior leadership.
- Provide strategic guidance and insights as a trusted advisor to the client.
- Proactively address client needs, resolve complex issues, and ensure timely delivery of solutions.
- Maintain professionalism, trust, and loyalty in client relationships.
- Collaborate with sales, marketing, R&D, operations, and other teams to deliver innovative solutions and a seamless customer experience.
- Lead client-facing initiatives and coordinate resources to achieve client objectives.
- Analyze market trends, identify risks and opportunities, and recommend account-growth strategies.
- Lead pitches and presentations to secure new business and drive revenue growth.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Employee Share Plan
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Performance-based incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
