Account Director, Startups | New Business

OpenAI•San Francisco, CA

4d•$324,000 - $360,000•Hybrid

About The Position

OpenAI is seeking a highly motivated and experienced Account Director to join its Startups Go To Market team. The role owns relationships with strategically important startup customers and supports their successful development on the OpenAI platform. The team helps startups use OpenAI’s APIs and models to build AI applications and provides access to OpenAI expertise to support their growth. This role combines technical understanding, partnership, vision, and strategy. The Account Director serves as the primary relationship owner for a portfolio of startup customers and works across product, research, engineering, support, and solutions architecture to help customers succeed with OpenAI’s models. The position is based in San Francisco or New York, with a hybrid schedule requiring three days per week in the office. Relocation assistance is offered to new employees.

Requirements

At least 6 years of experience selling platform-as-a-service, cloud, or other API products.
Experience working in or around the startup ecosystem, preferably as a startup founder, startup employee, or someone who has worked with startup customers.
Experience supporting the growth and product development of fast-growing, high-performance companies.
Experience working directly with C-level executives and startup founders.
Ability to communicate technical concepts to customers and internal stakeholders.
Ability to gather, distill, and process complex market intelligence, including industry, competitor, customer, and prospect information.

Nice To Haves

Customer-centric approach and ability to build trusted relationships with executives and professionals across functions.
Passion for or deep curiosity about artificial intelligence and enthusiasm for educating customers about AI and planning for the future.
Interest in building systems and processes from the ground up and helping a company scale.
Comfort with new challenges, experimentation, and solving bespoke problems requiring multidimensional knowledge.
Strong understanding of go-to-market best practices, strategic planning, and engaging internal and external stakeholders around a strategy.

Responsibilities

Manage a portfolio of startup accounts and develop and execute comprehensive account plans.
Partner with solutions architects to drive successful technical engagements and accelerate startup product development.
Own a consumption revenue target and manage consumption revenue forecasts.
Analyze key account metrics, create reports, and provide insights to internal and external stakeholders.
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
Advocate for improvements to the startup experience by synthesizing product feedback and insights from work with startups.
Monitor the industry and startup landscapes and contribute to corporate strategies.
Support the recruitment and onboarding of teammates.
Support the development of company culture.