Account Director - SLED - US (North East Territory)

Nintex

7d•$265,000 - $300,000•Remote

About The Position

The Account Director - SLED focuses on prospecting for new deals and customers in the North East US territory, progressing deals, and closing business. The role drives revenue growth by identifying, prospecting, and nurturing new business opportunities in the SaaS industry, promoting Nintex software products and services, understanding customer needs, and delivering tailored solutions. The Account Director aligns software solutions with customers’ strategic objectives and serves as a primary point of contact to support customer satisfaction and long-term relationships. The role includes building and executing territory plans, developing account strategies, managing customer relationships, identifying cross-sell and upsell opportunities, negotiating renewals and contracts, delivering product demonstrations, maintaining forecasts and account records in Salesforce, and supporting successful implementation and product adoption. The Account Director also monitors customer satisfaction, represents customer needs internally, and stays informed about public-sector trends, competitors, and emerging technologies.

Requirements

Proven experience in SLED sales in the SaaS industry; 10–12 years of experience.
In-depth knowledge of SaaS solutions and their applications.
Strong understanding of the industry or market and its challenges.
Excellent customer relationship and engagement skills.
Proficiency in value messaging and objection handling.
A results-oriented approach and a track record of meeting or exceeding sales targets.
Excellent communication, negotiation, and presentation skills.
Problem-solving abilities and a customer-centric mindset.
Strong analytical and strategic thinking abilities.
Excellent interpersonal skills, trustworthiness, integrity, and ability to influence and earn the respect of partners and customers.
Strong attention to detail.
Familiarity with CRM software and account management tools.

Nice To Haves

Bachelor’s degree in Sales, Marketing, Business, or a related field is preferred.

Responsibilities

Identify new business opportunities and markets and develop and execute sales strategies aligned with company objectives.
Build and execute territory plans to pursue new-logo opportunities.
Convert leads into opportunities and customers using the Nintex sales process and available sales support resources.
Prospect strategic companies, close opportunities, and negotiate favorable pricing and terms.
Work with Solutions Engineers to provide technical insight and tailored solutions for strategic customers.
Understand customers’ internal operations and purchasing priorities, and connect Nintex solutions to organizational needs.
Identify business entry points for targeted outreach through events, marketing, conferences, and groups.
Develop relationships across departments at strategic accounts to source opportunities and build diverse customer relationships.
Create and implement account plans, including detailed account strategy work and quarterly business reviews.
Develop existing customer relationships and identify cross-sell and upsell opportunities.
Understand customer goals and challenges and align software solutions accordingly.
Identify buyer goals, pain points, and business drivers that support long-term customer relationships.
Negotiate and manage contract renewals and extensions.
Conduct high-level product demonstrations and presentations that connect customer objectives to Nintex solutions and communicate product value.
Maintain accurate account records, activities, pipeline information, and sales forecasts in Salesforce.
Report on account health, performance, and opportunities to senior management.
Support successful implementation, adoption, and optimized usage of Nintex products.
Monitor customer satisfaction and address issues to support customer retention.
Represent customer needs, feedback, and priorities to internal teams.
Stay informed about government trends, competitors, and emerging technologies and provide strategic insights and recommendations.