Account Data Analyst (Missouri & Arkansas)

Purcell Tire & Rubber Company•St. Louis, MO

About The Position

The Account Data Analyst tracks and analyzes commercial tire performance for key accounts, creating customer reports and presentations to support sales efforts and exceptional customer experiences. The role combines data analysis and account reporting with customer-facing sales support and hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites across Missouri and Arkansas. The position requires regular travel within the territory and a driver’s license.

Requirements

A bachelor's degree is preferred.
A valid driver’s license is required.
Willingness to travel within the territory is required.
Knowledge of the tire industry, including tire brands, designs, treads, safety and functional procedures, and relevant customer markets.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of mathematics, including arithmetic, algebra, geometry, and statistics, and their applications.
Knowledge of sales and marketing principles and methods for promoting and selling products or services.
Ability to obtain information from relevant sources; analyze, compile, process, and verify information or data; and apply updated technical knowledge.
Proficient use of computer hardware and software, CRM systems, Google Slides or Microsoft PowerPoint, and Microsoft Excel.
Critical thinking, problem sensitivity, deductive reasoning, inductive reasoning, persuasion, and service orientation skills.
Knowledge of English language structure and content; ability to interpret information for others, listen actively, and communicate effectively in writing and speaking.
Ability to communicate with people outside the organization and represent the organization to customers and other external sources.
Ability to meet physical requirements including lifting, carrying, and pushing or pulling up to 100 pounds; standing, walking, climbing, stooping, kneeling, crouching, crawling, twisting, leaning, driving, and seeing and hearing.

Nice To Haves

Bachelor's degree.

Responsibilities

Collaborate on, create, and maintain account dashboards and reports covering performance trends and cost per hour or cost per mile.
Prepare presentations on account performance and scrap-out findings.
Support sales representatives at key accounts, including joining customer visits and helping present findings.
Work directly with fleet managers and maintenance leads to gather field data.
Identify trends that signal service opportunities or customer risks.
Maintain accurate records in the CRM and tracking system.
Perform hands-on fieldwork at trucking fleets and OTR job sites, including tire inspections and gathering wear and removal data.
Track and compile tire data, including tread wear, hours or miles in service, removal reasons, and truck and earthmover scrap-out analysis.
Learn product line specifications.
Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate.
Follow the company’s safety culture and perform all jobs safely.
Maintain regular attendance in accordance with the assigned schedule.
Perform other essential and non-essential duties as assigned by management.