Account Data Analyst

Purcell Tire & Rubber Company•Phoenix, AZ

About The Position

The Account Data Analyst tracks and analyzes commercial tire performance for key accounts, producing customer reports and presentations that support sales efforts and exceptional customer experiences. The role combines hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites with data compilation, analysis, dashboard maintenance, and direct collaboration with customers and sales representatives. Regular travel within the territory is required.

Requirements

A bachelor's degree is preferred.
A driver's license is required.
Knowledge of the tire industry, including tire brands, designs, treads, safety and functional procedures, and relevant customer markets.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
Knowledge of sales and marketing principles and methods for promoting and selling products or services.
Ability to obtain information from relevant sources.
Ability to analyze data by identifying underlying principles, reasons, or facts and breaking information into parts.
Ability to compile, code, categorize, calculate, tabulate, audit, or verify information and data.
Ability to keep technical knowledge current and apply new knowledge to the job.
Knowledge of and proficient use of computer hardware and software, CRM systems, Google Slides or Microsoft PowerPoint, and Microsoft Excel.
Critical-thinking, problem-sensitivity, deductive-reasoning, and inductive-reasoning skills.
Ability to persuade others and actively seek ways to help people.
Knowledge of English language structure, content, vocabulary, spelling, composition, and grammar.
Ability to interpret and explain information to others, listen actively, and communicate effectively in writing and speaking.
Ability to communicate with people outside the organization and represent the organization to customers and other external sources, in person, in writing, by telephone, or by email.
Ability to lift, carry, push, or pull up to 100 pounds.
Ability to stand, walk, climb, stoop, kneel, crouch, crawl, twist, lean, and drive.
Ability to see and hear.

Nice To Haves

Bachelor's degree.

Responsibilities

Conduct hands-on fieldwork at trucking fleets and OTR job sites, including inspecting tires and collecting wear and removal data.
Track and compile tire data, including tread wear, hours or miles in service, removal reasons, and truck and earthmover scrap-out analysis.
Collaborate on, create, and maintain account dashboards and reports covering performance trends and cost per hour or cost per mile.
Prepare presentations on account performance and scrap-out findings.
Support sales representatives at key accounts, including joining customer visits and helping present findings.
Work directly with fleet managers and maintenance leads to gather field data.
Identify trends that may indicate a service opportunity or customer risk.
Maintain accurate records in the CRM or tracking system.
Learn product line specifications.
Travel regularly within the territory.
Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate.
Follow Purcell’s safety culture and perform all jobs safely.
Maintain regular attendance in accordance with the assigned schedule.
Perform the physical requirements of the position.
Perform other essential and non-essential duties as assigned by management.