Account Data Analyst
About The Position
The Account Data Analyst tracks and analyzes commercial tire performance for key accounts, creating customer reports and presentations in support of sales efforts and exceptional customer experiences. The role includes hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites to inspect tires and collect wear and removal data. The analyst compiles tire performance information, maintains account dashboards and reports, and prepares presentations on account performance and scrap-out findings. The position works with sales representatives, fleet managers, and maintenance leads to gather field data, share findings, and identify trends that may indicate service opportunities or customer risks. Regular travel within the territory is required. The analyst is expected to maintain accurate records in the CRM or tracking system, learn product specifications, protect company assets, follow safety practices, and maintain regular attendance in accordance with the assigned schedule.
Requirements
- A bachelor's degree is preferred.
- A valid driver's license is required.
- Knowledge of the tire industry, including tire brands, designs, treads, safety and functional procedures, and relevant customer markets.
- Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
- Knowledge of sales and marketing principles and methods for promoting and selling products or services.
- Ability to obtain information from relevant sources; analyze, process, and verify data; and keep relevant knowledge current and apply it to the job.
- Proficiency with computer hardware and software, CRM systems, Google Slides or Microsoft PowerPoint, and Microsoft Excel.
- Critical thinking, problem sensitivity, deductive reasoning, and inductive reasoning skills.
- Persuasion and service orientation skills.
- Knowledge of English language structure, content, spelling, composition, and grammar.
- Ability to interpret information for others, listen actively, and communicate effectively in writing and speaking.
- Ability to communicate with people outside the organization and represent the organization to customers and other external sources.
- Ability to lift, carry, push, or pull up to 100 pounds.
- Ability to stand, walk, climb, stoop, kneel, crouch, crawl, twist, lean, and drive.
- Ability to meet the position's seeing and hearing requirements.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Inspect tires and collect wear and removal data at trucking fleets and OTR job sites.
- Track and compile tire data, including tread wear, hours or miles in service, removal reasons, and truck and earthmover scrap-out analysis.
- Collaborate on, create, and maintain account dashboards and reports covering performance trends and cost per hour or cost per mile.
- Prepare presentations on account performance and scrap-out findings.
- Support sales representatives at key accounts, including joining customer visits and helping present findings.
- Work directly with fleet managers and maintenance leads to gather field data.
- Identify trends that may signal a service opportunity or customer risk.
- Maintain accurate records in the CRM or tracking system.
- Learn product line specifications.
- Travel regularly within the territory.
- Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate.
- Follow Purcell’s safety culture and perform all work safely.
- Maintain regular attendance in accordance with the assigned schedule.
- Perform the physical requirements of the position.
- Perform other essential and non-essential duties as assigned by management.
