Account Data Analyst (Utah)

Purcell Tire & Rubber Company•Salt Lake City, UT

About The Position

The Account Data Analyst tracks and analyzes commercial tire performance for key accounts, creating customer reports and presentations to support sales efforts and exceptional customer experiences. The role combines data analysis and customer-facing sales support with hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites across Utah. The analyst gathers field data, inspects tires, tracks wear and removal information, and identifies trends that may indicate service opportunities or customer risks. Regular travel within the territory is required.

Requirements

A bachelor's degree is preferred.
A valid driver's license is required.
Travel is required.
Knowledge of the tire industry, including tire brands, designs, treads, safety and functional procedures, and relevant customer markets.
Knowledge of customer service principles and processes, including needs assessment, service quality standards, and customer satisfaction evaluation.
Knowledge of mathematics, including arithmetic, algebra, geometry, and statistics and their applications.
Knowledge of sales and marketing principles and methods for promoting and selling products or services.
Ability to obtain information from relevant sources, analyze and process data, and keep technical knowledge up to date.
Proficiency with computer hardware and software, CRM systems, Google Slides or Microsoft PowerPoint, and Microsoft Excel.
Critical thinking, problem sensitivity, deductive reasoning, inductive reasoning, persuasion, and service orientation.
English-language knowledge and the ability to interpret information for others, listen actively, and communicate effectively in writing and speaking.
Ability to communicate with people outside the organization and represent the organization to customers and other external parties.
Ability to lift, carry, push, or pull up to 100 pounds.
Ability to stand, walk, climb, stoop, kneel, crouch, crawl, twist, lean, drive, and perform seeing and hearing tasks.

Nice To Haves

Bachelor's degree.

Responsibilities

Create and maintain account dashboards and reports covering performance trends and cost per hour or cost per mile.
Prepare presentations on account performance and scrap-out findings.
Support sales representatives at key accounts, including joining customer visits and helping present findings.
Work directly with fleet managers and maintenance leads to gather field data.
Identify trends that indicate service opportunities or customer risks.
Maintain accurate records in the CRM and tracking system.
Perform hands-on fieldwork at trucking fleets and OTR job sites, including inspecting tires and collecting wear and removal data.
Track and compile tire data, including tread wear, hours or miles in service, removal reasons, and truck and earthmover scrap-out analysis.
Learn product line specifications.
Travel regularly within the Utah territory.
Protect company assets, including inventory, cash accounts, receivables, equipment, and real estate.
Follow the company’s safety culture and perform all work safely.
Maintain regular attendance in accordance with the assigned schedule.
Perform other essential and non-essential duties as assigned by management.