Account Coordinator

The Franklin Group • Fruitland, ID

20d

About The Position

Franklin Building Supply (FBS) is a lumber and building materials company that serves professional home builders, supplies building products, installs a range of products, and manufactures products including trusses, cabinets, doors, and granite countertops. It is 100% employee-owned, and eligible employees receive an annual stock gift averaging 17% of their earnings. FBS has locations across Idaho and one in Nevada and has been in business for more than 45 years.

The Account Coordinator works closely with the Sales (CSR) team to coordinate customer needs from estimating through invoicing. The role supports customer service, order and quote coordination, vendor communication, project documentation, and general office operations. The position requires strong organization, effective communication, attention to detail, and the ability to prioritize multiple tasks.

Requirements

• Communicate effectively verbally and in writing.
• Prioritize tasks, manage time effectively, and remain patient with distractions.
• Be versatile and able to understand and follow directions.
• Show commitment to expanding job-related knowledge.
• Have a positive attitude and be dependable and trustworthy.
• Manage time to complete tasks quickly and productively.
• Be self-motivated and maintain the stamina and focus to perform consistently.
• Possess a driver's license and a clean driving record.
• Pay close attention to details.

Nice To Haves

• Prior experience in the building materials industry is strongly preferred.
• Basic computer skills, including Outlook, Word, and Excel, are strongly preferred.

Responsibilities

• Serve as a direct customer contact when needed and ensure customer needs are met promptly and professionally.
• Maintain accurate and up-to-date project documents and project management software records, including job details, statuses, and timelines.
• Identify and resolve scheduling or product-related challenges proactively.
• Interact professionally and courteously with customers, subcontractors, and colleagues.
• Manage multiple tasks, prioritize responsibilities, and complete work with minimal supervision.
• Assist with phone calls, walk-in customers, and other office duties as required.
• Build and maintain vendor relationships to assess product availability, lead times, and pricing.
• Coordinate timely generation of sales orders and special orders in response to customer needs.
• Identify and complete tasks that improve CSR capacity and operational efficiency.
• Keep paperwork, files, and email correspondence organized, and maintain an updated to-do list.
• Maintain accurate Order Monitor information in Bistrack, including expected delivery dates and times.
• Learn Kits and enter quotes into Bistrack.
• Communicate with salespeople, customers, and suppliers about orders and quotes, and respond promptly with accurate information.
• Inform salespeople and customers about supplier delays and other order issues.
• Enter customer requests and accurate product descriptions into quotes, obtain product sign-off before accepting quotes, communicate lead times and issues proactively, and obtain supplier pricing when needed.

Benefits

• Competitive compensation
• Medical/Rx insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off
• Holiday pay
• Disability insurance
• Life insurance
• Employee ownership through annual stock gifts averaging 17% of eligible employees' annual earnings

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed