Account Coordinator

R2 Logistics • Westerville, OH

4d

About The Position

The Account Coordinator at R2 Logistics supports the company’s third-party logistics operation by helping ensure seamless communication from order entry through freight delivery. The role serves manufacturing customers nationwide and uses administrative, customer service, and problem-solving skills in a fast-paced, team-oriented office environment.

Account Coordinators enter orders, track shipments, investigate transit issues, manage pickup and delivery appointments, and negotiate rates with partner carriers to cover shipments. They work with carriers and team members to resolve scheduling or delivery issues and support on-time delivery. Additional responsibilities may be assigned as needed.

Requirements

• A proactive approach to problem-solving.
• Effective and persuasive communication skills.
• Ability to provide outstanding customer service when faced with a challenge.
• Excellent follow-up skills and a keen eye for detail.
• Ability to multitask and produce results in a time-sensitive setting.
• Energetic and positive attitude.

Responsibilities

• Accurately enter customer orders into the transportation management system, accounting for changes in linehaul costs, fuel surcharges, and customer requirements.
• Communicate with contracted carriers by phone and email to record shipment locations.
• Investigate issues that arise in transit, assess their impact on delivery times, and work with team members on solutions to ensure on-time delivery.
• Create pickup and delivery appointments by phone and email and inform team members of scheduling conflicts.
• Negotiate rates with partner carriers to cover shipments.
• Assist with additional responsibilities as needed.

Benefits

• Medical, dental, vision, and life insurance.
• Paid holidays, vacation, and sick time.
• 401(k) with company match.
• Competitive compensation and competitive base salary.
• Full-cycle training in the industry and position.
• Opportunity for internal career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed