Account Coordinator- Minneapolis, MN

Compass Group•Minneapolis, MN

1d•$53,000 - $58,000•Onsite

About The Position

Canteen One is hiring an Account Coordinator to join its Client team and support national Fortune 500 clients. The Account Coordinator supports Client Managers with program projects, client initiatives, escalated service calls, and account activities while managing multiple accounts and priorities. The position may also manage assigned lower-volume clients and develop those client relationships. The posting describes solid career-path and growth opportunities.

Requirements

High school diploma required.
With a bachelor's degree, at least six months of equivalent advanced customer service experience is required.
With a high school diploma, at least three years of equivalent advanced customer service experience is required.
Excellent interpersonal communication skills and a proven ability to develop and maintain positive internal and external work relationships.
Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
Proficiency with Microsoft Word and Outlook.
Intermediate Microsoft Excel experience, including calculations and VLookup, rather than data entry alone.

Nice To Haves

Post-secondary education is strongly preferred.
A bachelor's degree is preferred.
With a bachelor's degree, one year of equivalent advanced customer service experience is strongly preferred.
Experience with an ERP program such as JDE, SAP, Oracle, or PeopleSoft is strongly preferred.
Experience with a report writer program is strongly preferred.

Responsibilities

Act as the first-level escalation point for unresolved client issues.
Resolve issues involving installation delays, service problems, pricing, or rates.
Resolve disputes between client locations and vendors.
Manage projects such as new store openings and new client rollouts.
Communicate client expectations to operations and customer service.
Determine internal project resource requirements based on project needs.
Establish and communicate usable project schedules.
Provide project status summaries and updates to Client Managers and other team members.
Support Client Manager activities, including service issues, product ordering, catalog additions, ongoing client requests, and questions.
Manage assigned lower-volume clients and build client relationships.
Run reports to verify information and proper system setup.
Validate catalog maintenance and service levels.