Account Coordinator

Unlock Health • Chicago, IL

19d • Hybrid

About The Position

As an Account Coordinator (Associate Manager, Client Experience) at Unlock Health, you will support client relationships and coordinate the day-to-day work of brand engagements. Working with the Client Experience team and under the guidance of senior team members, you will help deliver work on time and within budget, build client trust, and identify opportunities to strengthen and grow accounts. The role supports a small portfolio of client accounts and involves coordinating communication, requests, deliverables, timelines, meetings, and project progress. You will partner with creative and strategy teams across brand research, positioning, messaging, visual identity, and other brand initiatives. Candidates must be based in the Chicago area and available to work in the office two days per week. The role also requires the ability to work effectively in a remote environment and travel as needed for key meetings.

Requirements

• A degree or background in business, marketing, communications, or a related field.
• 1–3 years of experience in account management, client services, or a related field, including internships.
• Strong communication and interpersonal skills, with the ability to build relationships with clients and internal partners.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on commitments.
• A collaborative, proactive approach to problem-solving and willingness to ask questions, learn, and take initiative.
• Ability to work effectively in a remote environment and travel as needed for key meetings.
• Must be based in the Chicago area and available to work in the office two days per week.

Nice To Haves

• Interest in brand strategy and creative development, with eagerness to learn how research, positioning, messaging, and design come together.

Responsibilities

• Support a small portfolio of client accounts with guidance from senior Client Experience team members, coordinating daily communication, requests, and deliverables.
• Build client relationships through responsive communication, thoughtful follow-through, and an understanding of clients’ businesses and brand goals.
• Partner with creatives and strategists on brand research, positioning, messaging, visual identity, and other brand initiatives.
• Clearly communicate client needs, feedback, and relevant context to internal teams.
• Coordinate timelines, meetings, and deliverables with internal teams to keep work moving through key milestones.
• Support client presentations and internal work sessions with research, presentation development, meeting notes, and clear next steps.
• Help track project budgets, scope, and progress, and flag issues that could affect timelines, deliverables, or client relationships.
• Develop an understanding of Unlock’s capabilities and services and how they support clients’ brand and business needs.
• Support senior team members in identifying opportunities to deepen client partnerships and introduce additional services.
• Stay informed about clients’ industries, audiences, and competitive landscapes to bring relevant context to brand discussions.

Benefits

• Competitive salary
• Health, dental, and vision benefit packages
• Company-paid life, short-term disability, and long-term disability insurance
• Flexible spending account (FSA) and health savings account (HSA) options
• 401(k) with a generous company match
• Flexible paid time off (unlimited)
• Paid parental leave
• Hybrid and remote work schedules available
• Employee Assistance Program, including unlimited free telephonic counseling for mental health, financial support, legal advice, and more
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed