Account Coordinator
About The Position
Northwest Respiratory Services is seeking an experienced Account Coordinator to help lead our Billing Office and take ownership of revenue cycle performance across an assigned state or regions. The Account Coordinator will operate as the leader of a regional billing pod and oversee the team responsible for Nursing Home Billing, Private Insurance/Medicaid, QA/Documentation, and CMNs (Certificate of Medical Necessity). The Account Coordinator owns the performance of their assigned State/Region. Northwest Respiratory Services serves customers across multiple states and thousands of patients. Accurate billing, strong customer communication, and successful third-party reimbursement directly impact our customers and our ability to grow. We're investing in a new regional Revenue Cycle structure designed to create stronger ownership, better customer relationships, and greater accountability. We are looking for leaders who want to help build it.
Requirements
- Medical billing or healthcare revenue experience
- DME/HME experience strongly preferred
- Medicare, Medicaid, and Private Insurance knowledge
- Leadership, supervisory, or team-lead experience
- Experience managing KPI's and employee performance
Nice To Haves
- Nursing home or skilled nursing experience is a plus
- Brightree experience preferred
Responsibilities
- Lead and manage a regional Billing Office team
- Become the billing and reimbursement expert for your assigned state/region
- Manage Nursing Home Billing, Private Insurance/Medicaid, QA, and CMN workflows
- Drive third-party billing performance
- Monitor revenue, adjustments, AR, aging, documentation, and billing accuracy
- Establish employee productivity and quality expectations
- Coach, train, and performance manage team members
- Identify backlogs and problems before they impact customers or month-end
- Build relationships direct with nursing home customers
- Ensure customer concerns receive timely response and final resolution
- Partner closely with Sales and Operations
- Review high-risk accounts and invoices
- Identify residents who may qualify for third-party reimbursement and ensure the team actively works those opportunities
- Create structure, accountability, and measurable improvement within your assigned region
Benefits
- Health, Dental, Vision Insurance
- Employer Paid Life Insurance
- Matched 401k
- Eligibility on Day One of Employment
- FSA Account (Medical and/or Dependent)
- Pet Insurance
- Short Term and Long Term Disability
- Accident, Hospital Indemnity, and Critical Illness Insurance
- Vacation, sick, and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
