Account Coordinator

Smart Ims•Plainsboro Township, NJ

7d•Onsite

About The Position

This entry-level role provides On-Job training, mentorship, and hands-on exposure to real client accounts. No prior experience is required, just motivation, curiosity, hunger to learn and a professional attitude. We are looking for recent graduates and early-career professionals interested in building a career in IT services, client coordination, account management, business, management, communications, or related fields, and who are eager to learn, grow, and develop expertise in client engagement and technology services.

Requirements

Excellent communication and interpersonal skills
Organized, detail-oriented, and professional
Adaptable in a fast-paced environment
Curious and motivated to learn about IT Managed Services
Entry-level / Recent graduates encouraged

Nice To Haves

Internships, academic projects, or campus leadership experience is a plus

Responsibilities

Assist Senior Account Managers in developing and maintaining strong client relationships built on trust, responsiveness, and value delivery
Serve as a primary point of contact for assigned accounts for routine inquiries and coordination
Support in understanding customer needs and aligning them with Smart IMS technology solutions and services
Assist account managers with client communications, documentation, and reporting
Document client feedback and share actionable insights with internal teams to improve service delivery
Prepare weekly and monthly reports on client interactions, sales prospects, and account health
Maintain organized account records and support day-to-day account operations
Learn company provided IT Services and solutions and gradually take on more responsibilities