Account Coordinator

The Franklin Group Inc•Fruitland, ID

21d

About The Position

The Account Coordinator works closely with the Sales (CSR) team to coordinate customer needs from estimating through invoicing. The role provides customer support, tracks project documents and timelines, resolves scheduling or product-related challenges, and communicates with sales staff, customers, subcontractors, and suppliers. It also supports office operations and vendor coordination while helping improve the efficiency of the CSR team.

Requirements

Communicate effectively verbally and in writing.
Prioritize tasks, remain patient amid distractions, and manage time effectively.
Be versatile, understand directions, and follow them.
Be committed to growing job-related knowledge.
Demonstrate a positive attitude, dependability, and trustworthiness.
Manage time to complete tasks quickly and productively.
Be self-motivated and have the stamina and focus to perform consistently.
Possess a driver's license and a clean driving record.
Take details seriously.

Nice To Haves

Prior experience in the building materials industry is strongly preferred.
Basic computer skills, including Outlook, Word, and Excel, are strongly preferred.

Responsibilities

Serve as a direct point of contact for customers when needed and ensure their needs are addressed promptly and professionally.
Maintain current project documents and project-management records, accurately tracking job details, statuses, and timelines.
Identify and resolve scheduling or product-related challenges proactively.
Interact professionally and courteously with customers, subcontractors, and colleagues.
Balance multiple tasks, prioritize responsibilities, and complete work with minimal supervision.
Assist with phone calls, walk-in customers, and other office duties as required.
Build and maintain vendor relationships to assess product availability, lead times, and pricing.
Facilitate timely generation of sales and special orders to meet customer needs.
Identify and complete tasks that optimize CSR capacity and operational efficiency.
Keep paperwork, files, and email correspondence organized, and maintain an updated to-do list.
Maintain accurate information in the Bistrack Order Monitor, including expected delivery dates and times; learn Kits and enter quotes into Bistrack.
Communicate about orders and quotes with salespeople, customers, and suppliers, following through promptly with accurate information.
Relay supplier delays and other issues to salespeople and customers.
Enter customer requests into quotes with accurate product descriptions and obtain product sign-off before accepting quotes.
Proactively communicate lead times, delays, and issues, anticipate inquiries, and obtain supplier pricing when needed.

Benefits

Annual gift of company stock averaging 17% of annual earnings once eligible, through the employee-ownership program.
Medical/Rx insurance.
Vision insurance.
Dental insurance.
401(k).
Paid time off.
Holiday pay.
Disability insurance.
Life insurance.
Competitive compensation.