Account Coordinator - Hybrid

BATHING BRANDS • Wheeling, IL

16d • Hybrid

About The Position

Bathing Brands is a growing organization in the steam, sauna, and bathing space. The Account Coordinator supports Account Managers and customers throughout the order and fulfillment process, serving as a key point of coordination among customers, Account Managers, and internal teams. The role helps process orders, manage backorders, address shipping and warranty-related issues, and provide customers with timely, accurate information. The position is hybrid, requiring regular onsite presence with the option for remote work.

Requirements

• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Customer-service mindset and ability to respond calmly and professionally.
• Strong organizational and time-management skills.
• Ability to manage multiple orders, customer requests, and follow-up items simultaneously.
• Ability to work cross-functionally with Account Management, Sales, Operations, Production, Shipping, and Finance.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Dependable follow-through and ability to provide consistent backup coverage.

Nice To Haves

• Previous experience in account coordination, sales support, order entry, customer service, or a related position.
• Experience managing customer orders, backorders, returns, warranty parts, or shipping claims.
• Experience working with ERP or CRM systems.
• Experience in a manufacturing, distribution, or logistics environment.

Responsibilities

• Provide responsive support for customer questions, requests, and order-related needs.
• Support Account Managers with day-to-day customer and account activity.
• Communicate order updates, backorder information, shipping details, and other relevant information clearly and professionally.
• Coordinate with internal teams to resolve customer issues and keep orders moving.
• Process and manage small-to-medium customer orders from DPL through ACU.
• Review order information for accuracy, including products, quantities, pricing, and delivery details.
• Monitor backorders by customer and item, provide updates, and coordinate next steps.
• Identify order delays, discrepancies, and other issues requiring follow-up.
• Coordinate with Account Managers, Operations, Production, and Shipping to support timely order fulfillment.
• Track warranty parts and provide updates regarding availability and shipment status.
• Coordinate resolution of products damaged during shipping.
• Manage shipping claims and maintain related documentation.
• Track open claims, returns, and other customer issues through resolution.
• Follow up with customers and internal teams to ensure issues are addressed promptly.
• Maintain accurate customer, order, backorder, return, and claim information in internal systems.
• Prepare and maintain reports related to backorders, returns, and claims.
• Assist Account Managers with administrative tasks and account documentation as needed.
• Provide defined backup coverage to help maintain consistent support for customers and Account Managers.

Benefits

• Company-subsidized medical, dental, and vision insurance.
• Company-paid life insurance, with voluntary disability and supplemental coverage options.
• 401(k) retirement plan with company match.
• Paid Time Off and paid company holidays.
• Community Day for volunteer service.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed