Account Coordinator

McKenna Labs, Inc•Fullerton, CA

24d•$19 - $28•Onsite

About The Position

McKenna Labs is a full-service contract manufacturing company specializing in hair, skin, and body care products and has been in the personal care development and manufacturing industry since 1998. The Account Coordinator supports Sales and customers by handling inquiries, processing orders, tracking shipments, resolving issues, and coordinating with internal teams on projects, orders, contracts, and delivery timelines. The role requires strong communication, problem-solving, and attention to detail from the initial quote through final delivery, and offers an opportunity to develop a career in account management in a supportive professional environment. The role is performed in person onsite in a fast-paced manufacturing environment. The employee must be flexible to changes in shift or schedule as business needs change. The work environment is generally quiet and may include shared workspace. The role involves regularly using hands to handle or feel, and regularly standing, walking, sitting, and reaching with hands and arms; smelling is occasional. Close and color vision are required.

Requirements

High school diploma required.
At least 2 years of experience in a role supporting internal or external customers.
Strong critical-thinking skills and the ability to organize, handle, and prioritize multiple issues simultaneously.
Ability to understand internal and external customer needs and concerns and respond professionally and effectively.
Strong oral and written communication skills.
Ability to work independently and make suggestions based on limited information.
Intermediate proficiency in Microsoft Office.
Ability to work effectively in a fast-paced manufacturing environment.
Flexibility to change shift and/or schedule due to changing business needs.
Must work in person onsite.

Nice To Haves

Customer-support experience in personal care, cosmetic, food, or nutraceutical manufacturing and packaging.

Responsibilities

Request and review client supporting documents and information for quote and project packets, ensuring documents are accurate and complete.
Process purchase orders, verify details such as pricing and quantities, and accurately enter them into the ERP system.
Track project and order progress and monitor accuracy and status to ensure work remains on track and within customer expectations.
Provide timely updates to the Account Management Manager about task progress, critical issues, date changes, and delays.
Coordinate with internal departments, including Sales, R&D, QC, and Operations, to expedite orders, track shipments, and resolve discrepancies.
Serve as a customer contact, answering questions by phone, email, and other channels about products, order status, and delivery dates.
Assist with troubleshooting requests from customers and internal stakeholders.
Identify potential budget, resource, and timeline roadblocks and work with the Director of Product Development and Project Manager on solutions.
Support multiple projects and prioritize workload in line with business goals.
Promote accuracy and efficiency and reduce waste and operational costs; identify bottlenecks, suggest solutions, and perform other tasks in support of company goals as needed.
Maintain positive and productive relationships with external and internal customers, co-workers, and others encountered in the role.