Account Coordinator

GigSafe•Austin, TX

5d•Onsite

About The Position

GigSafe is looking for our first Account Coordinator to join the Customer Success team and support the full customer success lifecycle. Our Customer Success team has grown from managing a handful of accounts to dozens of active relationships across mid-market and enterprise size customers, without anyone dedicated to the operational layer underneath them. Delayed onboarding or a missed follow-up isn’t just an internal miss, it’s a huge client-facing risk that can hold up a customer’s ability to pay their own contractors. This role closes those gaps. It requires a proactive, process- and detail-oriented individual with strong organizational and operational skills, who is eager to grow in a cross-functional startup environment. It needs someone who can earn trust across multiple stakeholders, keeping them prepared and organized without waiting to be asked.

Requirements

Based in Austin, TX or willing to relocate
1-3 years of experience in account management, customer support or an operations/admin role managing 10+ accounts or projects at once
Working fluency in a CRM (Attio, Salesforce, HubSpot or similar)
Strong project management skills including project planning, time management, organization
Ability to effectively respond to rapidly changing business needs and urgent requests
Excellent verbal and written communication and interpersonal skills – concise, specific and quick

Nice To Haves

Startup experience
Background in logistics, contractor management, insurance or payments
Experience with Attio

Responsibilities

Support Account Managers and the Onboarding team across the full customer success lifecycle – during the handoff from sales to implementation and through steady-state account management
Prepare onboarding documentation, pull account reports and assemble materials ahead of customer calls and QBRs
Track onboarding status end-to-end: log activity, update records and keep Attio current so nothing falls through
Handle routine customer communications – scheduling, confirmations, status updates, and flag anything that needs an Account Manager’s judgement call
Manage internal deadlines and open action items across teams so follow-ups don’t sit unaddressed
Log support and product tickets and follow-up until resolved
Be a secondary point of contact for allocated account stakeholders
Be a product expert and help build, edit, and manage customer onboarding and compliance workflows
Support client site visits alongside Account Managers, as needed
Drive process improvements and contribute to standard operating procedure (SOP) development for the customer success lifecycle as it matures