Account Coordinator

Simpli.fi•Fort Worth, TX

38d•Hybrid

About The Position

Simpli.fi is hiring highly qualified and motivated Account Coordinators for its Client Success team located in Fort Worth, Texas. Ideal candidates will possess strong organization, communication, time management, and analytical skills. Account Coordinators are responsible for supporting Campaign Managers in delivering exceptional service, facilitating client onboarding, maintaining clear internal and external communication, and assisting in the seamless execution and reporting of digital ad campaigns.

Requirements

Bachelor’s Degree
Online advertising exposure or experience
Knowledge of the online advertising industry, industry participants, trends and technologies
Excellent communication and organization skills with a demonstrated history in client satisfaction
Highly motivated to excel with a strong work ethic and initiative
Strong ethical values
Resourceful, dependable and able to manage multiple priorities simultaneously
Ability to work independently and in a team-oriented environment
Excellent presentation and communication skills
Ability to build and maintain relationships with client contacts
Flexibility in work availability

Responsibilities

Assist Campaign Managers in proactively building and managing new and existing relationships with clients
Support day-to-day client communication (email, phone, and Slack), meeting response-time and SLA expectations
Understand each client’s day-to-day operations, communication preferences, and reporting requirements
Analyze campaign performance data and provide client-facing interpretation and strategic suggestions for next steps
Suggest and help implement campaign optimizations at the frequency needed to achieve client goals
Demonstrate proficiency in reporting and dashboard tools, including the UI reporting suite and Looker
Coordinate with Campaign Managers, the Implementation team, and other internal teams to keep campaign execution moving efficiently
Escalate necessary or time-sensitive client information to the Campaign Manager in a timely manner
Understand each client’s growth plan and product adoption goals, along with the specific plans to reach them
Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media
Support teammates with workload during downtime, and know when a task falls under another team’s purview and escalate appropriately