Account Coordinator
Shambaugh & Son, L.P.•Fort Wayne, IN
•Onsite
About The Position
Shambaugh & Son L.P. is seeking an Account Coordinator for the Fire Protection National Service Division. This role is responsible for supporting national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation. The position is critical to delivering exceptional customer service and operational excellence.
Requirements
- 2+ years of experience in customer service, account coordination, or service administration.
- Strong organizational, communication, and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Regular and reliable attendance, including the ability to work extended hours and weekends as required.
Nice To Haves
- Experience in service, construction, fire protection, or facilities-related industries is preferred.
Responsibilities
- Serve as a primary contact for assigned customers.
- Coordinate inspections, service requests, and follow-up activities.
- Monitor job status and communicate updates to customers and internal teams.
- Review service documentation for accuracy and completeness.
- Generate customer reports and assist with performance tracking.
- Support compliance, contract requirements, and process improvement initiatives.
- Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
- Other duties as assigned.
Benefits
- competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
