Account Coordinator
Unlock Health•Chicago, IL
•Hybrid
About The Position
As an Account Coordinator (Associate Manager, Client Experience) at Unlock Health, you’ll support client relationships and coordinate day-to-day brand engagements. Working closely with the Client Experience team, you’ll help deliver work on time and within budget, build client trust, and identify opportunities to strengthen and grow accounts. Candidates must be based in the Chicago area and available to work in the office two days per week.
Requirements
- A degree or background in business, marketing, communications, or a related field.
- 1–3 years of experience in account management, client services, or a related field, including internships.
- Strong communication and interpersonal skills, with the ability to build relationships with clients and internal partners.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on commitments.
- A collaborative, proactive approach to problem-solving and willingness to ask questions, learn, and take initiative.
- Ability to work effectively in a remote environment and travel as needed for key meetings.
- Must be based in the Chicago area and available to work in the office two days per week.
Nice To Haves
- An interest in brand strategy and creative development, with eagerness to learn how research, positioning, messaging, and design come together.
Responsibilities
- Support a small portfolio of client accounts with guidance from senior Client Experience team members, helping manage daily communication, requests, and deliverables.
- Build client relationships through responsive communication, thoughtful follow-through, and an understanding of clients’ business and brand goals.
- Partner with creatives and strategists to support brand research, positioning, messaging, visual identity, and other brand initiatives.
- Communicate client needs, feedback, and context clearly so internal teams can develop work aligned with client objectives.
- Coordinate timelines, meetings, and deliverables with internal teams to keep work moving through key milestones.
- Support client presentations and internal work sessions through research, presentation development, meeting notes, and clear next steps.
- Help track project budgets, scope, and progress, flagging potential issues that could affect timelines, deliverables, or client relationships.
- Develop an understanding of Unlock’s capabilities and services and how they support clients’ brand and business needs.
- Support senior team members in identifying opportunities to deepen client partnerships and introduce additional services.
- Stay informed about clients’ industries, audiences, and competitive landscapes to bring relevant context to brand discussions.
Benefits
- Competitive salary
- Health, dental, and vision benefit packages
- Life, short- and long-term disability insurance paid 100% by the company
- FSA and HSA options
- 401(k) with a generous company match
- Flexible paid time off (unlimited)
- Paid parental leave
- Hybrid and remote work schedules available
- Employee Assistance Program, including unlimited free telephonic counseling for mental health, financial support, legal advice, and more
- Employee Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
