Account Coordinator

Daisy•New York, NY

20h•Onsite

About The Position

Daisy is building the future of living. As a full-stack, AI-native property management company for HOAs, co-ops, and condos, we're modernizing one of real estate's largest and most fragmented industries. By combining technology with exceptional service, we deliver greater transparency for boards, more efficient operations, and a better resident experience. In just a few years, we've become the 8th largest property management company in NYC, expanded across the tri-state area, and now manage over 5,000 units and $200M+ in building budgets. Backed by strong growth and recent financing, we're entering our next chapter of growth as we expand Daisy's AI-powered operating model nationwide. As the account coordinator, this is an incredibly exciting opportunity to be on the team reinventing what property management can look like for smaller buildings that have been deeply underserved for decades. You’ll have a unique opportunity to work cross-functionally in account management, resident experience, and building operations helping to build and scale the Daisy Lite offering.

Requirements

2+ years of Call Center or Customer Service experience
Self-motivated, can maintain composure and stay focused under pressure
Great at problem-solving with a keen eye for details
Impeccably organized and able to improve processes
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Excellent at time management and prioritizing tasks
Experience with SalesForce, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms

Responsibilities

Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners and board members.
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Utilize critical thinking skills and pattern matching to triage building inquiries and issues so that the problem can be resolved efficiently.
Identify opportunities to utilize technology to make automate and streamline everyday tasks
Maintain relationships between Daisy, our network of preferred vendors and Daisy buildings.
Establish and maintain good rapport by anticipating the needs of our Daisy Community members
Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, Finance and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs