Account Coordinator (Remote Friendly)

The job overview for the Account Coordinator position on the Collections and Recoveries team at Mission Lane is to serve as the voice of the company in phone interactions with customers who have fallen behind on payment. The main responsibility is to approach customers with dignity and respect, negotiate payment or settlement plans, and help improve their financial health. The ideal candidate should have experience in customer service, sales or negotiation, possess problem-solving skills, be tech-savvy, and have excellent written and verbal communication skills. This role requires adaptability, resilience, and the ability to multitask while speaking with customers. The position offers the flexibility to work remotely or at the office in Richmond, Virginia, and includes competitive compensation, benefits, and paid parental leave.

Drive forward the mission of financial inclusion by serving as the voice of Mission Lane in phone interactions

Speak with customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans

Exceed customer expectations in providing exceptional customer service

Use problem-solving skills to address customer inquiries and concerns

Utilize technology and software effectively

Demonstrate strong written and verbal communication skills

Adapt to different situations and demonstrate great interpersonal skills

Multitask while speaking with customers

Recover quickly from difficult conversations

• 1+ year(s) experience in any professional environment where going above and beyond for customers is the number one priority
• Experience in sales or negotiation, or the ability to speak persuasively
• Critical thinking and problem-solving skills
• Proficiency with technology and software
• Strong written and verbal communication skills
• Excellent interpersonal skills and adaptability
• Resourcefulness and resilience in a fast-paced environment
• Ability to multitask while speaking with customers
• Ability to recover quickly from difficult conversations
• High School diploma or GED
• Private, quiet, distraction-free work area for remote work
• Availability for a 12:30pm - 9pm Eastern Time shift
• Residency in one of the following US states: AR, AZ, FL, GA, MO, PA, TX, UT, and VA

• An engaging culture with access to training programs and advancement opportunities
• Full health, dental, and vision benefits
• Flexible Spending Account (for medical and childcare expenses)
• Paid parental leave
• 401k Company Match
• Generous PTO
• Flexible schedules
• Calm App subscription
• Benefits may vary by location