Account Coordinator (Remote Friendly)

Mission Lane is seeking Account Coordinators to join their Customer Advocacy department on the Collections and Recoveries team. The ideal candidates are problem-solvers with excellent communication skills and a passion for exceeding customer expectations. This role involves serving as the voice of Mission Lane in phone interactions, assisting customers who have fallen behind on payments, and negotiating payment or settlement plans. The company offers competitive benefits, including remote work options, and is committed to financial inclusion and customer well-being.

• Serve as the voice of Mission Lane in phone interactions with customers
• Speak with customers who have fallen behind on payment and approach them with dignity and respect
• Help customers improve their financial health by negotiating payment or settlement plans
• Prioritize the financial well-being of customers
• Go above and beyond for customers
• Use sales or negotiation skills to persuade customers
• Think critically and solve problems
• Utilize technology and software effectively
• Communicate effectively in written and verbal form
• Adapt to different situations and have great interpersonal skills
• Be resourceful, resilient, and thrive in a fast-paced environment
• Multitask while speaking with customers
• Recover quickly from difficult conversations
• Have a high school diploma or GED
• Work in a private, quiet, distraction-free work area if choosing to work remotely
• Work the 12:30pm - 9pm Eastern Time shift
• Be a resident of one of the specified US states
• Take on new challenges and have the courage to do so
• Maintain work-life balance with comprehensive benefits package
• Access training programs and advancement opportunities
• Receive full health, dental, and vision benefits
• Have a Flexible Spending Account and paid parental leave
• Receive a 401k Company Match
• Enjoy generous PTO and flexible schedules
• Have access to a Calm App subscription
• Be based in the U.S. with headquarters in Richmond, Virginia

• 1+ year(s) experience in any professional environment where going above and beyond for customers is the number one priority
• Experience in sales or negotiation, or the ability to speak persuasively
• Critical thinking and problem-solving skills
• Proficiency with technology and software
• Strong written and verbal communication skills
• Excellent interpersonal skills and adaptability
• Resourcefulness and resilience in a fast-paced environment
• Ability to multitask while speaking with customers
• Ability to recover quickly from difficult conversations
• High School diploma or GED
• Private, quiet, distraction-free work area for remote work
• Availability for a 12:30pm - 9pm Eastern Time shift
• Residency in one of the following US states: AR, AZ, FL, GA, MO, PA, TX, UT, and VA

• An engaging culture with access to training programs and advancement opportunities
• Full health, dental, and vision benefits
• Flexible Spending Account (for medical and childcare expenses)
• Paid parental leave
• 401k Company Match
• Generous PTO
• Flexible schedules
• Calm App subscription
• Benefits may vary by location