Access Service Manager

JCB • San Antonio, TX

70d • Hybrid

About The Position

This role is an opportunity to lead the delivery of JCB’s support strategy for our Aerial Work Platforms, delighting our customers by developing and delivering a program of training, maintenance, diagnostics and parts support to ensure high levels of rental ready fleet availability.

Requirements

• 5 + years’ technical experience with Access equipment required.
• Must be able to travel extensively (70%).
• Detailed understanding of the equipment rental industry and dealership business model required.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

• 7 + years of technical service/training experience within a related industry is preferred.
• Bachelor’s degree in engineering or related field is preferred.

Responsibilities

• Develop industry leading technical product training content for JCB’s ariel work platform product range.
• Deliver technical training to customers on JCB’s ariel work platform product range.
• Support dealers and customers with technical diagnostics, maintenance and repair plans.
• Act as a point of technical escalation for other JCB support staff.
• Build strong relationships with assigned customers, maximize customer fleet uptime by ensuring technical support, parts supply and resources are best in class.
• Visit customers’ locations on a regular basis covering: Fleet uptime, proactive campaigns, technical training, warranty, parts procurement and telematics.
• Work closely with customers maintenance and fleet teams to maintain high levels of JCB AWP fleet availability.
• Take ownership of any aging customer or dealer repair, create a repair plan and ensure the unit is returned to service ASAP.
• Lead weekly calls with assigned customers key contacts and ensure JCB commitments are delivered.
• Ensure all weekly and monthly field reports are properly and in a timely manner completed and distributed.
• Ensure customers are updated on all product changes and developments and field service action required.
• Ensure our customers are trained and functional with JCB product support systems and tools
• Other duties as assigned

Benefits

• medical, dental, and vision insurance
• 401 (k) retirement plan
• paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level