Access Representative

Willis Knighton Health • Shreveport, LA

6d

About The Position

The Access Representative works in the hospital’s Access or Admitting Department, serving as one of the first points of contact for patients and helping shape their overall experience. The role supports the organization’s mission to continuously improve the health and well-being of the people it serves. Employees register patients in a timely manner, record demographic and insurance information, and provide excellent customer service and satisfaction. Training includes a week of observation at a Willis Knighton facility, a week covering insurance, policy, and admitting processes, and a week of hands-on training with a preceptor. After settling into the role, employees may take the NAHAM test to earn national certification as an Access Associate.

Requirements

• High school degree or equivalent.
• Familiarity with computers.
• Good typing skills.
• Ambition and drive to improve oneself and the organization.
• Proper attire and punctuality are required for the interview.

Responsibilities

• Register each patient in a timely manner.
• Record patients’ demographic and insurance information.
• Provide a high level of customer service and patient satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED