Access Representative - Mental Health

Mosaic Life Care•Saint Joseph, MO

About The Position

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The role focuses on collecting and safeguarding patient information and providing receptionist support for a provider’s office to support patient care delivery and follow-up. The representative performs patient scheduling, registration, check-in and check-out, communications, documentation coordination, and payment-related tasks. The position requires travel between system facilities and off-site locations as needed.

Requirements

High school diploma, GED, or HiSET equivalent.
Must be able to travel between system facilities and off-site locations as needed.
Ability to input data and perform basic bookkeeping.
Ability to communicate with customers, physicians, and caregivers.
Ability to answer multiple telephone lines, type, file, and handle money.
Courteous and professional, caring manner with internal and external customers.
Ability to work with interruptions and adapt to flexibility in hours and workflow; foster teamwork and promote service and quality.
Ability to comprehend physician orders, medical terminology, and staff requests; follow policies and procedures; disseminate information or instructions to appropriate people; prioritize work and follow assignments through to completion; manage stress and remain calm in a fast-paced environment.
Visual ability to read orders and instructions and analyze charts; hearing ability to answer the telephone, take staff direction, and respond to patient inquiries.
Regularly able to sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch; able to lift and/or move up to 10 to 25 pounds.

Nice To Haves

Associate's degree or business college certificate.
Experience with computer data entry, customer service, collections, and medical record responsibilities.
Knowledge of medical terminology.

Responsibilities

Schedule, reschedule, and cancel appointments with physicians and nurse practitioners; perform clinic check-in and check-out.
Enter patient data accurately and completely, including registration, medical record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signature; send requests to other healthcare providers and coordinate receipt of information for physicians and other providers.
Answer phones, make necessary calls, and serve as receptionist for patients, visitors, providers, and hospital staff.
Relay information among providers, nursing personnel, patients, family members, and visitors as a communication liaison.
Contact other departments for STAT or NOW orders and assist with scheduling in ancillary departments when necessary.
Maintain confidentiality of information about patients, hospital personnel, and medical staff.
Attend departmental meetings and in-services.
Request payments, balance receipts for deposit, prepare deposits, and reconcile daily charge tickets.
Perform other duties as assigned.