Access Representative I

OLE Health • Woodland, CA

4h • $24 - $30 • Onsite

About The Position

The Access Representative I works under the Access Supervisor with administrative, clinical, and program staff to perform patient services responsibilities. The role greets patients in person and by phone and supports a positive patient experience. It also maintains a safe, clean reception area and promotes continuity among work teams by documenting and communicating actions, irregularities, and ongoing needs.

The position is based in Woodland, California, and is scheduled Monday through Friday, 8 a.m. to 5 p.m., with some Saturdays. It is a nonexempt, hourly position. The listed pay range is $24.21 to $29.59 per hour, depending on years of experience.

OLE Health is a network of federally qualified health centers serving Napa, Solano, and Yolo Counties. Its services include primary care, dental care, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance. OLE Health describes its workplace as inclusive and encourages applicants from diverse backgrounds.

Requirements

• High school diploma or General Education Degree.
• Must obtain and maintain current CPR certification.
• Strong analytical and problem-solving skills and attention to detail.
• Entry-level position.

Nice To Haves

• One year of experience in a healthcare setting.
• Bilingual skills in English and Spanish, Dari, Punjabi, or Vietnamese.
• Data-entry skills, Microsoft Office skills, and experience with an Electronic Health Record system.

Responsibilities

• Greet patients compassionately and courteously, respond to questions, and manage multiple priorities and heavy patient workloads.
• Enter complete and accurate patient information into medical records and the Electronic Medical Record (EMR) system.
• Use designated scripts and protocols to screen for insurance eligibility, refer self-pay patients to the Eligibility Specialist before follow-up scheduling, and contact patients to confirm eligibility.
• Answer telephone calls promptly and courteously, document comprehensive telephone encounters using the designated message form, and follow up on telephone encounters, recalls, and appointment requests.
• Schedule appointments, pre-register patients, provide accurate information about programs and services, and make appointment reminder calls.
• Complete patient check-in and registration, capture demographic and insurance information and structured data, scan applicable forms into the Electronic Health Record, and update check-in status.
• Verify insurance eligibility using designated systems and update payer codes.
• Ensure required forms are completed and signed, assist patients with forms, and verify information, consents, and documentation during registration and scheduling.
• Apply the CommuniCare+OLE sliding scale to patients without funding sources; collect and post copayments, payments, and balances; issue receipts; and reconcile and safeguard cash, checks, and credit card transactions.
• Maintain patient privacy and confidentiality, keep protected health information secure and out of view, and dispose of it properly.
• Carry a tablet to greet and direct patients at the entrance when appropriate.
• Assist in training new staff.
• Open incoming mail and process or direct it as appropriate.
• For Perinatal Services only, maintain a log of patients given Presumptive Eligibility and submit it to the State weekly.
• Follow managed care procedures to obtain service authorizations and support payment while reducing denials.
• Attend department meetings, in-service trainings, and other required meetings.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage; the employer covers 90% of the employee premium and 50% of the dependent premium.
• 18 days of paid time off (vacation and sick).
• 10 paid holidays plus one floating holiday.
• 403(b) retirement plan with a 2% employer match when the employee contributes 4%.
• Tuition reimbursement of up to $2,000 per calendar year for part-time and full-time employees, prorated by full-time equivalent.
• Life and accidental insurance coverage.
• Employer contribution to a Health Savings Account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED