Access Outreach Specialist- Atrium Health Charlotte Outpatient Rehab PRN

Advocate Health • Charlotte, NC

5d • $20 - $30

About The Position

The Access Outreach Specialist supports outpatient rehabilitation operations by managing patient communications, appointment scheduling, follow-up, and related administrative tasks. The role handles inbound and outbound calls, directs callers, schedules appointments for clinicians, communicates instructions, and contacts patients about upcoming appointments and follow-up care. It also supports patient messages and prescription refill questions, processes care-related paperwork and correspondence, and helps initiate referrals for appointments, procedures, or tests. The position is part time and PRN, with variable hours and days between 8:00 a.m. and 6:00 p.m., including weekends.

Requirements

• High school diploma or GED required.
• Medical, secretarial, and/or customer service experience required.

Nice To Haves

• Associate degree in a healthcare-related field preferred.
• One year in a medical office or healthcare setting, including appointment scheduling and managing patient phone calls, preferred.
• Experience as a CMA/RMA, MOA, or in a call center environment preferred.

Responsibilities

• Answer inbound and place outbound telephone calls as assigned, direct callers appropriately, and ensure calls are handled efficiently and promptly.
• Schedule appointments for physicians, advanced clinical practitioners, and other clinicians, and communicate necessary instructions to patients.
• Contact patients about upcoming appointments, follow-up care questions, and special instructions; cancel or reschedule appointments as needed.
• Take requests for refills, laboratory services, and test results when required; assist with patient message callbacks and prescription refill questions.
• Organize, expedite, and follow up on paperwork related to patient care.
• Open, sort, and distribute mail, correspondence, transcription, laboratory results, and diagnostic testing materials as assigned.
• Assist with identifying and initiating referrals for specialist appointments, procedures, or tests.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance. Eligibility for programs may depend on FTE or employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED