Outreach & Access Specialist

UNC Health • Morrisville, NC

7d • Hybrid

About The Position

This position supports UNC Health’s Community Health and Engagement (CHE) department outreach efforts by advancing access to care through culturally responsive engagement, language access support, patient navigation, resource coordination, and health education. The role builds and sustains strategic partnerships in priority focus areas to improve continuity of care coordination and access across the statewide health care system. It supports clinicians with vaccination clinics, biometric screenings, and data entry at outreach events and community-based clinics, and collaborates with department leadership and partners to promote accessible health services for patients and community members.

Requirements

• Bachelor’s degree from a four-year college or university, preferably in a related field.
• Valid driver’s license.
• Minimum of three years of experience in community outreach, community health, public health, language access services, program administrative support, or a related field.
• Demonstrated computer skills, particularly with Microsoft Office, PowerPoint, word processing, and database applications, and knowledge of standard office equipment.
• Ability to work and communicate politely, courteously, and cooperatively with a wide variety of internal and external clients and customers.
• Excellent oral and written communication skills, especially in public speaking.
• Responsible behavior and attention to detail.
• Ability to effectively organize and present information in formal and informal group settings.
• Ability to work flexible hours, including evenings and weekends if necessary, and travel to designated community locations.
• Initiative, effort, and commitment to completing assignments efficiently.
• Initiative to work with minimal supervision.

Nice To Haves

• Spanish bilingual.

Responsibilities

• Support community outreach, including mobile health clinics, community health fairs and festivals, community forums, and other community events; plan, coordinate, and execute outreach events.
• Support community-based clinics, CHE Mobile Health clinics, and telehealth visits, including interpretation services as needed and documentation in the EPIC electronic health record.
• Provide navigation support connecting patients and community residents to health services and social drivers of health (SDOH) resources.
• Maintain current knowledge of health and wellness trends and UNC Health programs and services by attending workshops and in-service training and participating in UNC Health community events.
• Educate community members on health and wellness topics on behalf of UNC Health and provide evidence-based health education materials.
• Support programs and events related to Juntos Podemos, Joint Commission Language Access standards, Commission on Language Access accreditation standards, or other language access programs; perform document translations and language interpretations as needed to increase accessibility for non-English-speaking populations.
• Ensure consistent and accurate program data and activity tracking, including developing narrative reports, presentations, tables, and graphs.
• Perform other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level