Access Coordinator III - WISL

University of Arkansas • Little Rock, AR

5d • Onsite

About The Position

An Access Coordinator III coordinates and oversees complex patient access functions, including scheduling, registration, insurance verification, authorization, and patient intake. The position serves as a senior resource for access staff by providing guidance, resolving escalated issues, and ensuring compliance with organizational policies, regulatory requirements, and customer service standards. The role supports patient satisfaction, operational efficiency, and revenue cycle management in an inside medical facility environment.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Three years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Coordinate complex patient scheduling, registration, and admission processes.
• Verify insurance eligibility, benefits, referrals, and prior authorizations.
• Resolve escalated patient access issues and registration discrepancies.
• Ensure accuracy of patient demographic, financial, and insurance information.
• Provide guidance, training, and support to Access Coordinators and other team members.
• Monitor workflows to ensure efficient patient throughput and timely service delivery.
• Communicate with patients, providers, clinical departments, and insurance representatives.
• Assist with identifying workflow improvements and implementing best practices.
• Ensure compliance with HIPAA, organizational policies, and regulatory requirements.
• Support departmental goals related to patient satisfaction, operational efficiency, and revenue cycle management.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED