Access Coordinator III (Northwest, AR)

University of Arkansas • Fayetteville, AR

1d

About The Position

The Access Coordinator III serves as a patient resource for scheduling, billing, and data collection across outpatient services. The role ensures accurate patient information, coordinated appointments, and timely billing and collections while supporting referral management and cross-functional workflows. The coordinator supervises and performs duties associated with Access Coordinator I and II levels and contributes to a collaborative patient-care environment.

Responsibilities include scheduling and coordinating appointments in person or by telephone, completing pre-registration, and maintaining accurate patient records and orders in hospital systems. The role also assists with billing, verifies insurance, collects co-pays, submits claims, follows up on payments, and coordinates referrals. The coordinator maintains a welcoming and organized front-end environment, supports patient education materials and office operations, and works with care teams to resolve scheduling conflicts and optimize patient flow.

Requirements

• High school diploma, GED, or equivalent.
• Three years of experience in customer service or healthcare.
• Excellent communication, data-entry, and basic computer skills.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Basic proficiency with computers and data entry.
• Maintain detailed records and confidentiality.

Nice To Haves

• Prior experience in registration, scheduling, or billing in a healthcare setting.

Responsibilities

• Schedule and coordinate appointments in person or by telephone.
• Perform pre-registration and ensure accurate patient records and orders in hospital systems.
• Assist with billing processes, verify insurance, collect co-pays, submit claims promptly, and follow up on payments.
• Coordinate referrals and support referral management.
• Maintain a welcoming, organized front-end environment and support patient education materials and essential office operations.
• Collaborate with care teams to resolve scheduling conflicts and optimize patient flow.
• Supervise and perform duties from Access Coordinator I and II levels.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED