Access Coordinator III (Northwest, AR)

University of Arkansas System • Fayetteville, AR

3d

About The Position

The Access Coordinator III serves as a patient resource for scheduling, billing, and data collection across outpatient services. The role ensures accurate patient information, coordinates appointments, supports timely billing and collections, and assists with referral management and cross-functional workflows. The coordinator supervises and performs duties associated with Access Coordinator I and II levels while contributing to a collaborative patient care environment.

The position involves scheduling and coordinating appointments in person or by telephone, completing pre-registration, and maintaining accurate patient records and orders in hospital systems. It also supports billing processes, insurance verification, co-pay collection, timely claims submission, payment follow-up, and referrals. Additional responsibilities include maintaining an organized and welcoming front-end environment, supporting patient education materials and office operations, and collaborating with care teams to resolve scheduling conflicts and optimize patient flow.

Requirements

• High school diploma, GED, or equivalent.
• Three years of experience in customer service or healthcare.
• Excellent communication, data entry, and basic computer skills.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Basic proficiency with computers and data entry.

Nice To Haves

• Prior experience in registration, scheduling, or billing in a healthcare setting.

Responsibilities

• Schedule and coordinate appointments in person or by telephone.
• Perform pre-registration and ensure accurate patient records and orders in hospital systems.
• Assist with billing processes, including verifying insurance, collecting co-pays, submitting claims timely, and following up on payments.
• Coordinate referrals as needed and support referral management.
• Maintain a welcoming, organized front-end environment.
• Support patient education materials and essential office operations.
• Collaborate with care teams to resolve scheduling conflicts and optimize patient flow.
• Supervise and perform duties associated with Access Coordinator I and II levels.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement plan with up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED