o hol.

ChristianaCare•Newark, DE

2d•$20 - $30•Onsite

About The Position

The Access Coordinator II promotes patient and physician satisfaction through proactive patient access activities. The role collaborates with physicians’ offices, patients, and interdepartmental staff to support seamless patient care and appropriate fiscal management of encounters. The position performs patient registration and verification, determines and collects patient payments, explains financial responsibility and available assistance options, and coordinates with insurers and care teams. Onsite caregivers may be required to travel and work at Christiana, Union, or Wilmington Hospital depending on department needs.

Requirements

Ability to manage multiple software applications and websites simultaneously.
An equivalent combination of education and experience may be substituted for the listed education and experience.

Nice To Haves

Associate degree in a business or medical-related field.
Two years of experience in a medical, financial, or marketing institution.
Previous insurance or third-party experience.

Responsibilities

Perform daily operational activities, including registration and verification, to manage patient encounters accurately and efficiently.
Register encounters according to the clinical and fiscal needs of the patient and institution.
Determine and collect pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings; collection efforts may include past-due balances.
Understand available payment plan and financial assistance options and present options to help resolve patient liability as needed.
Educate patients about their financial responsibility according to their benefit plan as needed.
Maintain working knowledge of third-party specifics relevant to the area of practice.
Coordinate patient care activities with insurance companies, care managers, and physician office staff to minimize financial risk and maximize delivery of patient care.
Perform assigned work safely and adhere to established safety rules and practices.
Report unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, employees, patients, or visitors in a timely manner.
Travel and work at Christiana, Union, or Wilmington Hospital sites depending on department needs, for onsite caregivers.