Access Services Representative 3 - FT - Tues-Sat 10:30p-7a ED

Baylor Scott & White Health•Dallas, TX

About The Position

The Access Services Representative 3 obtains accurate patient demographic and insurance information for registration, verifies insurance benefits, and calculates, negotiates, and collects patient financial responsibilities. The role supports special projects, account maintenance, quality audits, and reporting, and serves as a mentor, trainer, and departmental subject matter expert. Depending on the assignment, the representative may cover supervisory duties. The position is full-time in the Emergency Department, working Tuesday through Saturday from 10:30 p.m. to 7:00 a.m. The representative works with patients, families, coworkers, and other departments to support patient registration, revenue cycle processes, and a positive patient experience.

Requirements

Two years of healthcare or customer service experience, or equivalent education, is required.
Associate's degree or two years of work experience above the minimum qualification.
Two years of experience.
Ability to problem-solve and think critically.
Good listening and communication skills and professional telephone etiquette.
Ability to maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, patient suffering, and life-or-death situations.
Empathy and effective communication with patients and families during trauma; exceptional customer service skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer-navigation skills.
Basic computer skills and Microsoft Office proficiency.

Responsibilities

Conduct and document patient interviews to obtain demographic and financial information for registration, insurance verification, precertification, and billing.
Understand patient flow processes in each area.
Identify process improvement opportunities that support teamwork, revenue cycle functions, and the patient experience.
Communicate with other areas and departments about patient delays and schedule changes.
Verify insurance eligibility and benefit levels; calculate and collect patient liability, advise patients about deposits, and arrange payment plans according to policy.
Provide directions, escort, or medical mobility assistance to patients traveling to nursing units when applicable.
Follow requirements for order validation, cash policy, Government Payor, patient safety, and proper patient identification.
Perform cashiering duties and verify cash deposits when assigned.
Conduct quality audits and assist with special projects, account maintenance, and reports.
Serve as a super-user, formal trainer, and subject matter expert; monitor workflows, communicate trends, and notify management of trends.
Cover supervisory roles in an interim capacity when assigned.