Access Services Representative I - Wed-Sat, 7a-5pm

Baylor Scott & White Health•Mckinney, TX

6d•Onsite

About The Position

The Access Services Representative 1 obtains accurate patient demographic and insurance information to support patient registration, insurance benefit verification, and collection of patient financial responsibilities. This is an on-site position in McKinney, Texas, with a Wednesday-through-Saturday schedule from 7 a.m. to 5 p.m. The role interviews patients to collect and document registration and financial information, registers patients across multiple locations and department areas, verifies coverage and benefit levels, establishes patient liability, and collects or arranges payment according to financial policies. The representative may also perform cashiering duties and, when applicable, assist patients with directions, escorts, and mobility assistance. The position supports patient flow, revenue cycle functions, compliance, patient safety, and a positive patient experience.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening and communication skills and professional telephone etiquette.
Ability to maintain a professional demeanor in stressful and emotional situations.
Empathy and effective communication with patients and families during traumatic situations, along with exceptional customer service skills.
Ability to manage multiple and changing priorities effectively and in an organized manner.
Excellent data-entry, numeric, typing, and computer-navigation skills.
Basic computer skills and Microsoft Office proficiency.

Responsibilities

Conduct and document patient interviews to obtain demographic and financial information for registration, insurance verification, precertification, and billing.
Register patients at multiple locations and in different department areas, and understand patient flow processes in each area.
Identify process improvement opportunities that support teamwork, revenue cycle functions, and the patient experience.
Communicate with other areas and departments about patient delays and schedule changes.
Verify patient insurance eligibility and benefit levels for services.
Calculate and collect patient dues according to financial policies; establish patient liability, advise patients about deposit requirements, and negotiate payment arrangements as needed.
Perform cashiering duties according to established policies and procedures when required.
Provide directions, personal escorts, and medical mobility assistance, such as wheelchairs, when applicable.
Follow requirements for order validations, cash policy, government payors, and patient safety, including proper patient identification.
Escalate potential service issues to management when necessary.