Access Control Technician

Dallas College•Allendale Charter Township, MI

4d•Onsite

About The Position

The Access Control Technician supports Dallas College’s Facilities Management Department by completing work orders related to access control and security systems. The department manages approximately 5,500,000 square feet of physical space and more than 1,300 acres across multiple locations in Dallas County. The technician installs, configures, maintains, and repairs electronic access control, traditional locks and keys, and surveillance systems. The role also provides technical support and customer service to campus staff and faculty, maintains accurate system and work-order documentation, and helps ensure campus security systems comply with applicable policies and regulations. The position requires regular and predictable attendance and may include job-related tasks beyond those listed in the posting.

Requirements

At least two years of related experience in building access control or surveillance systems, and/or traditional lock and key systems.
Valid Texas driver’s license.
Knowledge of electronic access control systems, particularly proximity card-based systems such as Avigilon.
Knowledge of locksmithing principles, including installation, re-keying, and maintenance of traditional lock and key systems.
Knowledge of IP and analog surveillance cameras and video management systems.
Knowledge of integrating security systems, safety practices, codes, and regulations related to access control equipment.
Strong troubleshooting and diagnostic skills; ability to resolve technical issues promptly.
Proficiency with software and hardware related to access control and surveillance systems.
Effective communication and customer service skills, with the ability to maintain positive relationships with staff and faculty.
Ability to work independently and as part of a team, including under pressure and in emergency situations.
Ability to maintain accurate records and document work in a CMMS such as TMA.
Strong organizational skills and attention to detail; ability to gather, compile, and analyze information and prepare reports.
Ability to read schematics and use hand and power tools.
Ability to maintain the security and integrity of Dallas College’s critical infrastructure.
Successful completion of a criminal background check; some positions may require fingerprint checks.
Ability to meet the position’s physical requirements, including lifting up to 80 pounds, carrying up to 50 pounds, and potentially working in adverse weather conditions.
Regular and predictable attendance.

Nice To Haves

Bilingual or multilingual ability.

Responsibilities

Install, configure, maintain, and repair electronic access control systems, including Avigilon proximity card systems.
Repair and maintain door hardware, including card readers, closers, electric strikes, and magnetic locks.
Program access schedules, credentials, and system permissions using access control software.
Install, repair, and replace locks, cylinders, and tumblers; re-key locks and provide key duplication services.
Manage and maintain the master key system, including conducting key usage audits.
Install, configure, maintain, inspect, and troubleshoot IP-based and analog surveillance camera systems.
Work with IT and Facilities teams to resolve network, wiring, and power-related issues.
Integrate surveillance systems with access control platforms and other security systems.
Perform security-system updates, upgrades, and regular backups.
Diagnose and resolve issues with locks, access control systems, and surveillance equipment; respond promptly to emergency repair requests.
Maintain records of key inventories, camera placements, system configurations, maintenance, and access reports.
Ensure compliance with Dallas College security policies and applicable local and federal regulations.
Document work orders and service requests in a CMMS such as TMA and track them through timely resolution.
Provide customer service and technical support to campus staff and faculty regarding security systems and equipment.
Train staff in proper use and basic troubleshooting of access control and surveillance systems.
Complete required professional development hours.