Access Center Triage RN

Lehigh Valley Health Network • REMOTE IN PENNSYLVANIA, PA

12h • Remote

About The Position

Provides telephone triage to identify patients with high-risk conditions and help callers determine the appropriate level of care. Facilitates care coordination and virtual monitoring services within designated business areas by following workflows, using protocols, and engaging resources to support patients and customers. The position provides clinical assessment, symptom-management information, patient education, documentation, care coordination, and communication with patients and healthcare partners.

Requirements

• Associate’s Degree in Nursing.
• Five years of nursing experience in acute care, an emergency department, a medical office, or telephone triage.
• Two years of previous clinical acute-care hospital or urgent-care experience.
• Colleagues advancing from LPN to RN within the department are eligible with a minimum of two years of departmental experience.
• Excellent computer skills and empathy for individuals seeking healthcare-related information and assistance.
• Flexibility to perform varied tasks throughout the day and work in a fast-paced environment.
• Knowledge of appropriate home-health information for patients to follow until a physician visit when immediate emergency-department intervention is not needed.
• Knowledge of telephone-based clinical assessment techniques and medical-practice telephone-triage protocols.
• Judgment in handling sensitive, confidential information.
• Ability to make triage decisions and respond quickly and calmly in emergencies.
• American Heart Association Basic Life Support certification for Pennsylvania.
• Registered Nurse license in Pennsylvania.

Nice To Haves

• Bachelor’s Degree in Nursing (BSN).

Responsibilities

• Direct callers to the appropriate level of care and provide healthcare advice and education using assessment skills, approved guidelines and protocols, and self-care knowledge.
• Assist with medical-record maintenance and accurately file patient charts and reports in designated locations.
• Assess symptoms, determine symptom acuity, provide symptom-management information, and educate patients.
• Coordinate care across settings for a designated population, ensuring labs, studies, and referrals are completed and results are discussed with patients.
• Briefly evaluate patient situations to estimate illness or injury severity, including chief complaint, vital signs, and mental status.
• Prepare documentation and transmit medical information.
• Serve as a liaison among customers, patients, physicians, the public, hospital staff, programs, and other resources.
• Refill prescriptions for patients and place orders for appropriate testing and/or labs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree