Access Center Coordinator

Nephrology Associates of Northern Illinois and Indiana•Alsip, IL

22h•$19 - $21

About The Position

The Access Center Coordinator coordinates patient scheduling, outreach, and communication in an outpatient Vascular Access Center. The position maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, and supports central billing by gathering information, physician referrals, and insurance pre-authorizations. The role may include opening and closing the center and working at another center location as needed.

Requirements

High school diploma or equivalent.
At least 2 years of experience in insurance verification within a healthcare or medical billing office.
Knowledge of medical terminology.
Experience with Medicare, Medicaid, and commercial insurance payors.
Proven ability to obtain insurance pre-authorizations and referrals.
Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Review patient schedules to maximize patient service, including checking for cancellations, adding patients, accommodating availability and emergency patients, and pulling patient charts and records as appropriate.
Open and close the access center as needed.
Verify patient insurance and obtain referrals and prior authorizations when necessary.
Scan documents required for each patient’s electronic medical record.
Maintain the presentation of the lobby for patients and visitors.
Provide customer service to patients and visitors.
Perform administrative support activities, including correspondence, filing, faxing, and mailing.
Answer and route incoming telephone calls appropriately.
Monitor, maintain, and order office supplies and equipment as instructed; maintain par levels as needed and report supply needs to ordering staff.
Serve as a liaison between physicians and referring facilities, ensuring procedure results are forwarded to dialysis facilities and referring physicians.
Coordinate dialysis treatments and transportation for patients when needed.
Forward billing information to the appropriate central resource.
Maintain patient confidentiality and comply with HIPAA regulations.
Participate in community education activities and programs.
Work overtime with little or no notice as needed.
Work at another center location if needed.
Attend team meetings, phone conferences, and training as needed.
Follow teammate guidelines, employment policies, and department or company procedures.
Comply with clinical and business policies and procedures.
Maintain consistent, regular, and punctual attendance as scheduled.