Access Center Coordinator - Elliot Access Center- Full Time

SolutionHealth • Manchester, NH

19h • Hybrid

About The Position

The Access Center Coordinator at the Elliot Access Center manages incoming calls, patient registration, prior authorizations, and appointment scheduling under the supervision of a manager or supervisor. The role builds collaborative relationships with referring providers and internal teams to streamline access to care, with an emphasis on first-contact resolution and high-quality customer service. Coordinators must adapt to training across various functions while meeting performance and quality targets.

The position is 40 hours per week, with a daily schedule of 8:30 a.m. to 5:00 p.m. The schedule is hybrid after up to the first three months onsite for training, followed by one day per week onsite in Manchester, New Hampshire.

Requirements

• High school diploma or GED.
• Two years of healthcare experience or two years of experience in a call-center-type environment.
• Prior customer service work experience.
• Ability to handle a high volume of calls and work in a fast-paced environment.

Nice To Haves

• Epic experience.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information in Epic in compliance with requirements.
• Triage incoming calls and handle them professionally.
• Obtain all patient information required by providers before appointments.
• Keep the supervisor informed of issues, especially those involving interactions between the department and other areas of the Health System.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees.
• Short-term and long-term disability insurance, accident insurance, and life insurance.
• Tuition reimbursement.
• Referral bonuses.
• Accrued earned time for full-time and part-time employees.
• 403(b) retirement plans with employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED