Workforce Development & Operational Readiness Specialist - Elliot Access Center - Full Time (hybrid)

SolutionHealth • Manchester, NH

12d • Hybrid

About The Position

The Workforce Development and Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination aligned with the Elliot Access Center's strategic and operational goals. The role collaborates with leadership, operational teams, IT, clinical stakeholders, and support departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives.

The Specialist serves as a resource for training, change management, knowledge sharing, operational excellence, and continuous improvement, fostering a culture of learning, accountability, service quality, and ongoing professional development. The role translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. It reports directly to the Director of Access Operations and Service Coordination.

This is a full-time hybrid position, typically working three days onsite and two remotely, with flexibility based on company needs. The primary location is 1070 Holt Ave, Manchester, New Hampshire, and travel to other Elliot locations may be required. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• At least two years of experience in healthcare operations, training and development, workflow improvement, project management, and managing data-driven decisions.
• Epic Patient Access Operations Certification is required within 12 months of hire.
• A high school education is the stated minimum; a bachelor's degree is preferred.

Nice To Haves

• Bachelor's degree.
• Project Management Certification.

Responsibilities

• Oversee workforce development and staff training.
• Manage knowledge management and standard work.
• Support operational excellence, workflow improvement, and change readiness.
• Coordinate projects and provide leadership support.
• Provide operational support.
• Work with data, reporting, and analytics to support operations and data-driven decisions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED