Workforce Development & Operational Readiness Specialist - Elliot Access Center - Full Time (hybrid)
About The Position
The Workforce Development & Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination in alignment with the Elliot Access Center’s strategic and operational goals. The role collaborates with leadership, operational teams, IT, clinical stakeholders, and supporting departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives. The Specialist supports training, change management, knowledge sharing, operational excellence, and continuous improvement, fostering a culture of learning, accountability, service quality, and professional development. The position translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. The position reports to the Director of Access Operations and Service Coordination. It is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m., on a hybrid schedule typically consisting of three days onsite and two days remote. Flexibility is required based on company needs. The primary location is 1070 Holt Ave, Manchester, New Hampshire, with travel to other Elliot locations as needed.
Requirements
- At least 2 years of experience in healthcare operations, training and development, workflow improvement, project management, and managing data-driven decisions.
- Epic Patient Access Operations Certification required within 12 months of hire.
- Minimum education of a high school diploma or equivalent, with relevant experience accepted in place of a degree.
Nice To Haves
- Bachelor’s degree preferred.
- Project Management Certification preferred.
Responsibilities
- Oversee workforce development and training.
- Manage knowledge sharing and standard work.
- Support operational excellence, workflow improvement, and change readiness.
- Coordinate projects and provide leadership support.
- Provide operational support.
- Support data, reporting, and analytics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
