Access Business Analyst Coordinator

Billings Clinic•Kalispell, MT

7d•Onsite

About The Position

The Access Business Analyst Coordinator manages and maintains master scheduling templates for physicians in hospital and clinic settings. The role creates, edits, and updates templates in accordance with Billings Clinic principles and guidelines, integrating appointment types and templates with access initiatives such as virtual telehealth visits and online scheduling. The Coordinator aligns provider schedules to enhance patient access, streamline processes, and improve service delivery. The position works with department leadership, providers, stakeholders, training teams, and Scheduling staff to coordinate scheduling changes, maintain service quality, resolve conflicts, and communicate updated procedures. It also supports the Scheduling team and completes related duties as assigned. The role is based in the PMO / Operations department and is listed as full-time, day shift, non-exempt, with 80 hours per two-week pay period. Starting wage is $20.66–$25.83, depending on experience.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least two years of professional office experience.
Complete Cerner Millennium: Fundamentals within 12 months of hire.
Complete Cerner Millennium: Building and Maintaining Scheduling Management within 12 months of hire.

Nice To Haves

Experience in scheduling at Billings Clinic or in a similar access-related role.
At least one year of experience in scheduling at Billings Clinic or in a similar access-related role.
Workflow Basics: Scheduling Clerk in Revenue Cycle eLearning is recommended.
Equivalent combinations of education and experience related to the listed tasks, knowledge, skills, and abilities will be considered.

Responsibilities

Support and model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Meet mandatory organizational and departmental requirements and maintain competency in applicable organizational, departmental, and outside agency standards related to the environment, employee and patient safety, and job performance.
Design, edit, and maintain master scheduling templates in Cerner in alignment with Billings Clinic principles, guidelines, and broader access initiatives.
Partner with department leadership, providers, and other stakeholders to manage scheduling changes while minimizing disruptions to patient care and maintaining service quality.
Assess and improve access-related processes, integrating initiatives that enhance organizational efficiency and patient access.
Identify and address scheduling conflicts or misalignments, escalating issues when needed to maintain established guidelines and consistent service delivery.
Ensure scheduling templates meet contractual requirements for provider-patient contact hours and organizational standards.
Implement manual scheduling changes when automated systems do not account for specific provider or departmental needs.
Work with training teams to update and maintain scheduling protocols and prepare relevant staff to follow updated procedures.
Communicate scheduling changes and updates to relevant teams, including Scheduling Trainers and departmental leadership.
Pursue growth and development, complete mandatory training, and maintain up-to-date knowledge of organizational standards and industry best practices.
Follow applicable safety, regulatory, and compliance standards to maintain a safe environment for patients, employees, and visitors.
Assist the Scheduling team as directed by department leadership.
Perform other related duties as assigned to meet departmental and organizational needs.