Senior Analyst, Business Systems- Cerner Patient Access

Lifepoint Health•Brentwood, TN

3d•Remote

About The Position

The Senior Analyst, Business Systems supports Oracle/Cerner Registration and Scheduling applications for Revenue Cycle Management. The role plans, supports, and implements information systems, serving as a liaison between facility departments and Information Systems for software issues and optimization. It provides non-clinical informatics and operational expertise to support registration and scheduling workflows, meaningful use of the EHR, and organizational strategic objectives across Lifepoint Health venues. The analyst works under minimal supervision, resolves problems under critical time constraints, and identifies opportunities to improve business processes through information technology. The position provides subject matter expertise for Cerner solutions, requirements, workflows, data retention, regulatory build items, and deployment initiatives. It collaborates with facility and Health Support Center stakeholders and the Oracle/Cerner team to improve adoption, productivity, quality, and patient outcomes. This is a remote-based position with business hours generally from 8 a.m. to 5 p.m., Monday through Friday, for 40 hours weekly; schedules may vary based on business needs. Travel of up to 30% may be required, including overnight travel by land or air. The work may take place in office and hospital environments with routine office equipment; hospital settings may include hazards requiring appropriate safety precautions. The role serves internal coworkers and facility customers, clients, patients, contractors, and vendors, and may involve access to sensitive or confidential information.

Requirements

Bachelor’s degree, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
At least 3–5 years of implementation and support experience with Cerner Millennium Registration and Scheduling.
Working knowledge of acute-care and physician-office registration and scheduling processes and operations.
Understanding of acute-care and physician-office registration workflows, including encounter types, locations, pre-registration, and eligibility checking.
Understanding of physician-office scheduling workflows, including appointment types, locations, ancillary department scheduling, check-in, and check-out.
Experience with Cerner Millennium Practice Management/Revenue Cycle, including Registration, Cerner Registration Management, Practice Management/Revenue Cycle Scheduling, and Scheduling Management.
Required content experience for Acute Care, Experian Integration, and Access Management.
Basic knowledge of database concepts, sFTP processes, and integration practices.
Advanced knowledge of Excel, Access, or other ETL tools.
Ability to quickly learn and implement newly acquired skills.
Solutions-oriented, self-starting, and adaptable to change.
Excellent written and verbal communication skills.
Ability to work independently and as part of teams.
Strong interpersonal skills.
Ability to perform business math, including calculations with whole numbers, fractions, and decimals, rates, ratios, and percentages, and to interpret graphs.
Intermediate computer skills, including basic programming, relational databases, operating systems, and software packages.
Ability to communicate complex information, interact with management, address delicate situations, and motivate and persuade others.
Ability to analyze and interpret varied, complex business problems.
Ability to exercise functional independent judgment, establish goals and priorities, make recommendations, and resolve problems for others.
Ability to manage multiple projects simultaneously, including task delegation, project oversight, and resource allocation.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Radiology, Nursing, or another healthcare background is preferred.
Knowledge of Cerner non-clinical and registration and scheduling build tools and workflows, including DCPTools, Bedrock, Clinical Reporting, PowerForm, ESH, Rules, and MPages.

Responsibilities

Analyze and present scheduling and registration requirements, utilization, and trends across Lifepoint markets to encourage adoption and reduce costs.
Coordinate application changes, including maintenance, patches, and software changes.
Work with customers to resolve break/fix issues and clinical EHR needs.
Plan, deploy, and remediate technology initiatives and patient-outcome efforts with facility directors and appropriate Health Support Center and facility stakeholders.
Serve as the subject matter expert for scheduling and registration workflows, improvements, and solution deployments, embedding operational technology into workflows to improve productivity and patient outcomes.
Manage Cerner solution requirements and workflows, data retention, and regulatory-related build items.
Support repeatable deployment models for joint ventures, post-acute, acute, and other settings.
Collaborate on the development and deployment of materials and process designs, including training programs, sample ideal process flows, templates, and governance models.
Perform direct knowledge work and build within Cerner tools for existing and new sites.
Support organizational quality initiatives and recommend system solutions or aids to improve technology solutions and patient outcomes.
Work with the Oracle/Cerner team to design, prioritize, and adopt ongoing improvements to non-clinical solutions.
Build cross-functional relationships with peers and facility teams, guiding adoption of non-clinical documentation systems and other technologies and use of data to support positive patient outcomes.
Perform other duties as assigned and maintain regular, reliable attendance.