Access Coordinator

Berkshire Health Systems • Pittsfield, MA

2d

About The Position

The Access Coordinator courteously and promptly interviews patients and/or family members requiring inpatient or outpatient services at the Medical Center. Interviews may occur during pre-admission, admission, while the patient is in-house, or at discharge, and may take place at the bedside in the ED, in Main Admitting, or in various outpatient locations. The role accurately enters demographic and insurance information into the hospital registration system and performs related verification functions to support positive patient identification, compliance with HIPAA privacy regulations, accurate upfront cash collection, and appropriate insurance reimbursement.

Requirements

• Two years of college in a secretarial or health-related field, or equivalent work experience.
• Proven typing ability of 40 words per minute and computer skills.
• Manual dexterity necessary for typing and computer use.
• Strong verbal and written communication skills.
• Ability to speak English in a clearly understandable manner.
• Flexibility and ability to interact appropriately with the community, hospital staff, and physicians while maintaining a high level of confidentiality.
• Outstanding customer service skills and a consistently professional and pleasant presentation.
• Ability to work collaboratively within a team.
• Ability and experience dealing with agitated and/or dissatisfied persons.
• Strong organizational skills.

Nice To Haves

• Admitting and Meditech experience.
• One year of experience in a hospital environment.
• Medical terminology knowledge.
• Ability to speak and understand Spanish.

Responsibilities

• Interview patients and/or family members requiring inpatient or outpatient services during pre-admission, admission, while in-house, or at discharge.
• Accurately enter demographic and insurance information into the hospital registration system.
• Perform related verification functions to assure positive patient identification.
• Comply with HIPAA privacy regulations.
• Ensure accurate upfront cash collection and appropriate insurance reimbursement.
• Troubleshoot and maintain proper operation of business equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree