Access Associate

Rochester Regional Health • Rochester, NY

2d

About The Position

As an Access Associate, you provide administrative support and serve as the first point of contact for patients and their families. Duties include greeting patients, completing check-in and check-out procedures, and processing payments. The position is with WNY Orthopedic Associates of Rochester at Orthopedic Associates on Ridgeway Avenue in Rochester, New York. The schedule is 7:45 a.m.–4:15 p.m., 8:00 a.m.–4:30 p.m., or 8:15 a.m.–4:45 p.m.

Requirements

• Intermediate computer skills.
• Excellent customer service and communication skills.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience is preferred.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide direction as needed, and schedule appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed