Access Associate
About The Position
As an Access Associate, you will provide administrative support, including greeting patients, completing check-in and check-out procedures, and processing payments. You will be the first point of contact for patients and their families, and the role calls for a warm and inviting disposition. The position is part time for 24 hours per week in the Admitting Department at UH Hospital (Admitting & ED), with a Friday–Sunday schedule from 11 a.m. to 7:30 p.m. The role is primarily sedentary and office-based, involving prolonged sitting and minimal physical effort. It requires fine motor skills for computer work, writing, and telephone use, as well as clear visual and auditory ability. Cognitive and emotional demands include sustained concentration, handling frequent interruptions, making independent decisions, and processing information. Administrative areas in healthcare may occasionally involve exposure to infectious agents. Some roles may require flexible hours or TB screening; physical requirements reported by an employee or their physician or delegate will be considered for accommodations.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
Nice To Haves
- A two-year degree or an equivalent combination of education and work experience is preferred.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide direction as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain necessary precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
