Access Associate
About The Position
As an Access Associate, you will provide administrative support in an outpatient mental health setting. You will be the first point of contact for patients and their families, greeting them with a warm and inviting disposition. Duties include handling calls, checking patients in and out, scheduling appointments, completing registration, verifying insurance coverage, obtaining precertification or authorization when applicable, and processing payments. The position is full-time at the Evelyn Brandon Health Center, in the Admin Medical Records department, with a schedule of 8:30 a.m. to 5:00 p.m. The role is described as sedentary and primarily office-based, with prolonged sitting and minimal physical effort.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
Nice To Haves
- A two-year degree or an equivalent combination of education and work experience is preferred.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide direction as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain necessary precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
