Access Associate - Henrietta Orthopedics
About The Position
As an Access Associate, you will provide administrative support and serve as the first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, processing payments, managing incoming calls, providing information and directions, and scheduling appointments. You will also complete patient registration according to departmental policy and verify insurance eligibility and coverage, obtaining precertification or authorization when applicable. This is a full-time position in Orthopedics Henrietta (Ortho Urgent Care) at the Henrietta Medical Campus. The schedule is Tuesday through Friday, 11 a.m.–8 p.m., and Saturday, 9 a.m.–1 p.m. The listed pay range is $18.25–$20.50. The role is described as sedentary and primarily office-based, with prolonged sitting and minimal physical effort.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
- A warm and inviting disposition when interacting with patients and families.
Nice To Haves
- A two-year degree or an equivalent combination of education and work experience is preferred.
Responsibilities
- Manage incoming calls and provide necessary information.
- Greet patients, provide directions as needed, and schedule patient appointments.
- Complete patient registration according to departmental policy.
- Verify insurance eligibility and coverage and obtain precertification or authorization when applicable.
- Collect and process payments when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
