Access Associate

Rochester Regional Health • Muscatine, IA

3d • $18 - $21

About The Position

As an Access Associate on the Admitting Team at Unity Hospital, you will provide administrative support and serve as the first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, and processing payments. A warm and inviting disposition is important.

The position is scheduled for evenings, Monday through Friday from 3 p.m. to 11 p.m., with every other weekend (EOW). It is listed as 37.5 hours per week.

Requirements

• No required qualifications are listed.

Nice To Haves

• A two-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• An associate degree.
• One year of customer service experience.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide direction as needed, and schedule patient appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed